Before the Installation:

Consultation

Before undertaking a project, we like to meet with the client to learn more about their objectives and intended purpose so that we can fully understand the scope of work and how our products/services can create the best solution for the client. This consultation process also finding out more about the client's brand, their own clientele and what they hope to achieve with our solution.

Specification/Design

Once we understand more about the intended purpose of the solution, we can work with the client to develop a bespoke specification best able to meet their objectives and demonstrate equipment as required and/or provide examples of similar work undertaken in alternative sites. At this stage, where appropriate, we may be able to present alternative options to suit a client's intended budget and purpose. We will agree a final design and issue final costings and terms and conditions before commencement of any work.

Planning

Prior to installation, we will also discuss project planning with you. When undertaking a larger scale project, potentially a phased installation alongside other and principal contractors, this may mean co-ordinating access and ensuring that we can deliver projects efficiently to a set timescale or, on a smaller project, this may mean being flexible around issues such as trading hours etc.

During the Installation

Installation

During the installation process, we maintain high standards of communication with our clients, who are kept up-to-date with anticipated timescales and informed about any developments. The installations themselves will always be completed to a very high-standard by our own in-house team of a highly competent, fully-trained and experienced engineers. Furthermore, whilst our engineers are on site, they will be clean and presentable, appropriately attired and they will behave in a professional manner at all times.

If any specialist work is needed that cannot be completed by our own team, we may decide to work with subcontractors. However, you can rest assured that we retain a specific network of tried and tested subcontractors. These are companies/individuals who have demonstrated a very high standard of work for us in the past and who have worked with us for a number of years on various projects. They are able to provide the same level of care and dedication as our own engineers and receive the same level of training as our directly employed engineers. Furthermore, they subscribe to our Health and Safety standards and working practices.

As part of the installation process, any set-up and programming of equipment will be completed to the client's specification as part of an agreed time-scale that allows for minimal disruption to your normal working environment.

As part of the commissioning/handover process, we will also complete any staff training required and, if required, our team can also assist with aspects such as completing noise level checks/investigations and compiling reports for local EHOs.

After the Installation

After the installation, our engineers will be on hand to make sure that your equipment continues to run smoothly.

Planned Preventative Maintenance (PPM) - This type of work will involve our engineers visiting the venue every six to twelve months in order to carry out general servicing of your new equipment and maintain the life cycle of your new solution. Depending on the equipment installed, this may involve updating software/firmware and/or changing lamps or cleaning out fans/other internal parts in order to prolong the life of the equipment.

General Support - Before leaving site, we endeavour to ensure our clients are fully trained in the use of their new equipment. However, we are here if you do experience any issues or concerns later on and can provide technical support to troubleshoot immediate issues by e-mail and/or telephone with further reactive maintenance available should it be required.

Reactive Maintenance - This type of work may involve our engineers visiting site if a specific fault or problem arises in order to complete a repair. We have a dedicated service line available 24 hours a day, 365 days a year to ensure that an engineer is always on hand if required and we keep engineers on call during weekends and bank holidays so that we can always get somebody out to you in urgent situations.