Availability
We work hard to be easy to contact should you have any questions or concerns:
- Our phone lines are staffed 24 hours a day, 7 days a week so there will always be somebody on hand to help you when it’s needed.
- We have fully-trained and experienced engineers on call 365 days a year so that we can get somebody to you when it matters most.
- If you contact us by email, we’ll respond within one working day.
Health and Safety
We are passionate about health and safety and our engineers (including any subcontractors we choose to work with) receive high quality health and safety training in relevant areas such as:
- Working at Heights
- PASMA/IPAF
- Fire Safety
- Electrical Safety
- Asbestos Awareness (UKATA)
- COSHH
- Manual Handling
We are also SafeContractor (SSIP) approved and all site staff hold a valid CSCS or ECS card.
Service and Maintenance
We're here to help you even after installation takes place. We offer reactice maintenance and planned preventitive maintenance (PPM) services, plus:
- If your equipment cannot be fixed on site we install loan equipment at no extra charge whilst your own equipment is repaired. If your equipment cannot be repaired you can borrow our loan stock (at no extra charge) until your new equipment arrives.*
- If a manufacturer offers an extended warranty, we’ll pass this on to ensure sure that you’re not missing out on a great deal!
* Provided it is supplied and installed by Infinite AV.
Our Team
We understand the importance of having a professional and experienced team who will work with you to minimise any impact on your usual day-to-day operations by:
- Arriving in clean, sign-written vehicles;
- Being appropriately attired in a branded uniform;
- Wearing Staff ID Cards whilst on site;
- Signing in and out of your site if required;
- Displaying a professional attitude to work and not using inappropriate language in front of customers or staff.